Customer Engagement

At OPPD, we have long valued our customers as our energy partner. As we look ahead, we’re considering different ways we can better serve customers like you and also continue to grow a two-way relationship where customers can have an even bigger voice and engage with us more.

Customer expectations are changing across many industries, so we feel it’s important to know what you expect from your utility and ensure that you are getting the right information from us in the right ways. We’re looking at areas such as processes and customer experiences so we can do a better job serving you.

We want to hear from you

Your voice helps to guide how we serve you and partner with you.

We're looking at tools that can help us better connect with and understand customers, including finding new and different ways to engage you in a conversation.

Now, we want to put some of our work into practice. We are using two new tools on OPPDCommunityConnect to encourage customers to converse among each other about what matters most to you.

Forum and Stories Tool

Please join in on the conversation! Beginning Oct. 10, below, you'll find a couple new ways to engage in the process through the Forum and Stories tools. These will be open for feedback and conversation on Oct. 10 though Oct. 21 at 5 p.m. (Deadline extended)

In the Stories tab, we’re asking for you to share a personal story about the best relationship you have had with another company and what they did to help make this experience so great.

In the Forum, you'll find a few questions related to the values you look for in people and brands, and how these brands helped you feel valued. We want to hear about these experiences as we strive to be the best energy partner for you now and in the future.

All feedback will be reviewed by our Customer Engagement Team.

We thank you for your contributions - lets get talking!