Customer Engagement

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At OPPD, we have long valued our customers as our energy partner. As we look ahead, we’re considering different ways we can better serve customers like you and also continue to grow a two-way relationship where customers can have an even bigger voice and engage with us more.

Customer expectations are changing across many industries, so we feel it’s important to know what you expect from your utility and ensure that you are getting the right information from us in the right ways. We’re looking at areas such as processes and customer experiences so we can do a better job serving you.

We want to hear from you

Your voice helps to guide how we serve you and partner with you.

We're looking at tools that can help us better connect with and understand customers, including finding new and different ways to engage you in a conversation.

Now, we want to put some of our work into practice. We are using two new tools on OPPDCommunityConnect to encourage customers to converse among each other about what matters most to you.

Forum and Stories Tool

Please join in on the conversation! Beginning Oct. 10, below, you'll find a couple new ways to engage in the process through the Forum and Stories tools. These will be open for feedback and conversation on Oct. 10 though Oct. 21 at 5 p.m. (Deadline extended)

In the Stories tab, we’re asking for you to share a personal story about the best relationship you have had with another company and what they did to help make this experience so great.

In the Forum, you'll find a few questions related to the values you look for in people and brands, and how these brands helped you feel valued. We want to hear about these experiences as we strive to be the best energy partner for you now and in the future.

All feedback will be reviewed by our Customer Engagement Team.

We thank you for your contributions - lets get talking!

At OPPD, we have long valued our customers as our energy partner. As we look ahead, we’re considering different ways we can better serve customers like you and also continue to grow a two-way relationship where customers can have an even bigger voice and engage with us more.

Customer expectations are changing across many industries, so we feel it’s important to know what you expect from your utility and ensure that you are getting the right information from us in the right ways. We’re looking at areas such as processes and customer experiences so we can do a better job serving you.

We want to hear from you

Your voice helps to guide how we serve you and partner with you.

We're looking at tools that can help us better connect with and understand customers, including finding new and different ways to engage you in a conversation.

Now, we want to put some of our work into practice. We are using two new tools on OPPDCommunityConnect to encourage customers to converse among each other about what matters most to you.

Forum and Stories Tool

Please join in on the conversation! Beginning Oct. 10, below, you'll find a couple new ways to engage in the process through the Forum and Stories tools. These will be open for feedback and conversation on Oct. 10 though Oct. 21 at 5 p.m. (Deadline extended)

In the Stories tab, we’re asking for you to share a personal story about the best relationship you have had with another company and what they did to help make this experience so great.

In the Forum, you'll find a few questions related to the values you look for in people and brands, and how these brands helped you feel valued. We want to hear about these experiences as we strive to be the best energy partner for you now and in the future.

All feedback will be reviewed by our Customer Engagement Team.

We thank you for your contributions - lets get talking!

Tell us about your best relationship... with a company

Think of a company or brand that you’ve had a really outstanding relationship with over time. This can be any company/brand that you patronize.

  • What has made your relationship/experience with this brand so great?
  • Explain why that mattered so much to you.
  • How could OPPD incorporate this experience in its relationship with you?
Thank you for sharing your story with us.
CLOSED: This discussion has concluded.

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    More Than I Could Have Asked For...

    by MHomme, over 1 year ago
    When our second son was born at Methodist Hospital, he developed some breathing issues and was taken to the NICU. It was getting late and my husband left to get our first son, but I still had not seen my new baby. As I was getting through some difficulties of my own, my nurse was unwilling to find out how my baby was doing. I pleaded with her multiple times but she didn't provide me with any updates on my new son.


    Once I was stable (several hours later), I was transferred to another room and was introduced to my... Continue reading

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    Arbor Aesthetics

    by Trilety, over 1 year ago
    Arbor Aesthetics runs a tight, effective, and polite ship. They are organized, punctual, communicative and informative. They are easy to contact and always prompt. We even use their scheduled services for treatment of our ash, and they let you know someone will be on your property and let you know what and when. you will be charged. They are a community-focused company who keeps in touch with their customers and they all actually seem to care. The folks who run the office and the folks who do the tree work, are all professional and helpful.


    All this matters to me... Continue reading

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    Costco Wholesale

    by Nathan_H, over 1 year ago
    Costco has demonstrated over the years that they provide great value for the membership. They also take really good care of their employees, and it shows when you go there as many of them have been there for years. Being able to provide value to me personally with good prices, and also demonstrating that they can be a good corporate citizen by taking care of their employees is what sets them apart. OPPD could bring more value to me by providing more agency in affecting my bill. There isn't a lot of real-time clarity for how much electricity I'm consuming... Continue reading
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    Hy-vee

    by KaipustA, over 1 year ago
    Hy-vee may be a little more expensive than some other options, but I shop there because I know I can rely on them to always have great produce and meat. They meet the expectations I have for fresh food. I also shop there because I know that every time I've called as a PTO parents wanting cookies for the school or some sort of in-kind donation, they do it. They are active in each of the communities surrounding their stores, and that kind of community support is important to me. It shows that they care and want to be part... Continue reading
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    Valued Customer

    by Kirsten , over 1 year ago
    One of the best customer experiences I have had this past year was when hiring tree trimmers. In the last year, we have worked with several contractors on home projects and had negative experiences from unresponsiveness to constant changes in fees. I wasn't too excited about having to find someone to help us with our trees. Thankfully, one of the companies I called returned my call right away. They were not able to come out for a few weeks but kept in touch along the way and confirmed their apt. the night before and called the day of. The crew... Continue reading
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    Your stories

    over 1 year ago

    We look forward to hearing your stories about the best relationship that you've had with a company!

Page last updated: 21 Oct 2022, 05:01 PM